Upon a recent automatic upgrade of the BrightSign box, some users have experienced issues accessing presentations and schedules, which result in error messages. These problems are generally related to file asset accessibility and linkage. Here is a structured guide for diagnosing and resolving these issues:

Step-by-Step Troubleshooting Guide

1. Verify File Asset Locations

• Ensure that all file assets used in presentations are stored in a centralised location accessible by the host PC.
• Check the configuration of the project to ensure links to assets are correct and pointing to the new file location.
• Correct any broken links by updating the project file paths to the centralised location.

2. Review Event Logs

• Check the event logs attached to the error message for specific error codes or warnings that may provide more context about the problem.
• Use these logs to identify any specific files or settings that may be causing the issue.

3. Address BrightSign Box Issues

• Keep your BrightSign box firmware up to date. Ensure that the latest software update is correctly installed without errors.
• Restore default settings, if possible, to determine if custom settings are interfering with access.

4. Network Check

• Ensure the BrightSign box has a stable network connection. Test connectivity using other devices if necessary.
• Confirm that the BrightSign box is able to communicate with necessary network resources and the centralised file location.

5. Contact Support

• If issues persist, contact technical support for more detailed assistance. Provide them with relevant logs and details about the troubleshooting steps that have already been tried.

Following these steps typically resolves issues related to accessibility and presentation errors on upgraded BrightSign boxes. Regular maintenance of file paths and network integrity can prevent reoccurrence of similar issues in the future.