Shure MXW Link Lost

I have an MXW Microphone which is blinking red when I take it off of the charger. It used to work fine. How can I resolve it?

Here are some steps you can take to restore functionality when one or more MXW microphones are flashing red:

Place the mics onto the MXWNCS Charger, wait a few moments, and take them off again.
Reboot the MXWAPT (usually mounted on the ceiling or wall) by either removing the Ethernet cable, or restarting it with the Microflex Wireless Software. This often resolves the issue without the need to re-link microphones.
Re-link the mics to the MXWAPT. To do this:
- Verify that the MXWNCS charger is connected to the network and shows network activity.
- Place all of the microphones into the charger in the correct order (note: slot 1 is in the rear).
- Press and hold the Link button on the charger for 6 seconds. The LEDs flash during the process and turn solid green once the Link is successful. If it does not turn green, you will need to troubleshoot the network connection.
- NOTE: Pressing the Link button on the NCS will link microphones to the Primary slot on the associated APT. Use the control software to link microphones to secondary slots.
- See the User's Guide for more details on re-linking.
Update the firmware on the system to the latest version.

Last Edit Date

3/2/2022

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