Overview

This article provides troubleshooting steps to resolve issues with iPhones or iPads not charging through USB-C ports and missing video feeds on NV-21-HU devices. These steps apply generally to similar AV equipment and problems.

Issues

• Device not charging through USB-C.
• Missing video feed when connecting via iPhone or iPad.

Troubleshooting Steps

1. Checking Power Delivery Settings

• Open the Q-Sys Designer software.
• Locate the NV-21-HU plugin within the software.
• Ensure that the "Power Delivery to Host" button is enabled. This setting ensures the device provides sufficient power to the USB-C port for charging phones or laptops.

2. Testing Video Feed

• Verify that all physical connections are secure.
• Try different cables to rule out faulty cabling.
• Experiment with changing EDID (Extended Display Identification Data) and HDCP (High-bandwidth Digital Content Protection) settings to see if these affect the video feed.

3. Updating Q-Sys Designer and Firmware

• Download the latest version of Q-Sys Designer, currently version 10.0 as of the last update.
• Load the program to the core to ensure all firmware updates are applied. This step helps resolve various issues, including charging and video feed problems.

Resolution

After following these steps, the devices should charge properly and the video feed should function as expected. Running these checks and updates is a best practice to maintain AV system reliability.

Additional Recommendations

• Regularly update your AV software and firmware to benefit from the latest fixes and improvements.
• Contact support if issues persist beyond basic troubleshooting. A site visit by a qualified technician may be necessary to diagnose and resolve more complex problems.